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In Development
Guiding Question
Internal Request Routing
A simpler way for staff to find the correct process, resource, or team for common requests.
Project Overview
Internal services can be hard to navigate when guidance is scattered across documents and systems. This project organizes common request types into a clearer path from the user's question to the right next step.
How can an internal tool reduce confusion and route users to the right resource more consistently?
My Contribution
I map existing workflows, identify common decision points, organize guidance, and design an interface that asks users only for the information needed to direct their request.
Purpose and Value
The concept can reduce misrouted requests, save staff time, and make internal processes easier to understand.
Tools and Methods
Workflow DesignApplication DevelopmentProcess MappingUI/UX